totalZero

Anyone else ever have Airbnb offer a refund and then not provide it? This is my second time dealing with such a situation, and it's very confusing because they seem to have support staff in far-off places like the Philippines who don't really understand that credit card companies require US companies to fulfill promised credits.

Is there any recourse aside from giving up on Airbnb?

Is there any recourse against Airbnb when they don't refund your money as promised, or when they don't refund in accordance with their policies? I've had two situations in the past year where Airbnb Support passes me from person to person and then never refunds my money.

Short of opening a dispute with the bank, is there any process to have a well-trained person take a look at a reservation? Or is the only solution to let them steal my money and stop using the platform...