There was an article (can't find the link) where a journalist couldn't get sufficient help from regular Abb Support; so he called up one of their (Media Relations?) people and told them he's writing a piece on customer satisfaction with Abb -- of course conveniently mentioning his most-recent troubles -- *"Would you like to comment for the article?"*.
He says, his problems were immediately escalated, then resolved properly. And...he still wrote the piece.
When I can find the link, will post here.
So... perhaps put a Twitter/HN/etc call-out to journalists, if they're planning to write articles on Abb, that you'ld like to share your experiences (headaches).
Be sure to link to this thread!
