Same with Adafruit products, and I'm increasingly noticing that if I want to make sure something absolutely won't be fake, I buy direct from the retailer.
It sucks. You get spoiled by Amazon's amazing "free" shipping especially if you're a prime member.
But it's more important to me that a product is genuine. I'll learn to be a bit more patient.
Key normal person quote from the podcast:
"It just feels like this magic store that you guys thought it was, is definitely isn't what it is today. It seems like a place that puts you in touch with some dude selling tongs in Hong Kong, and maybe you'll get a great pair or maybe you'll get ripped off. [Amazon] is just like any other website now"
This mixed with their now crippled customer service has almost turned the Amazon experience into ebay.
For items fulfilled by other vendors, I google that vendor's name, see if they have a site. Usually, even with shipping it's cheaper on the vendor's site than on Amazon (I guess that's the fee levied to sell on Amazon, and the rounding involved to do "free shipping").
Amazon excels at convenience, reviews and return policy. Often they are great on pricing. But they are no longer my one-stop shop.
[1] http://cellarsofwine.com/img/pulltex-pulltaps-double-hinged-...
I got fake Dove soap from Amazon.
Sold and shipped by Amazon is exactly as dangerous as Fulfilled By Amazon that hasn't opted out of commingling, because it is commingled with FBA.
> Now I drive to Target and waste an hour each time but it's better than using some counterfeit product on her.
Why not online at Target.com or Google Express (which has Target as one of its stores?)
There, you'll see 95% of the electronics, tools and small appliances you'd see on Amazon.
The pictures are usually the same, too.
https://en.wikipedia.org/wiki/Wiha_Tools
https://www.mouser.com/wiha/product-line/
To the extent that for DC power work, as things wear out I am not buying Klein anymore.
More often than not, buying batteries through Amazon is literally paying someone to ship their e-waste to you.
It takes very little effort to weed out bad actors imo. Perhaps this is a case of the negative experiences only being shared? Or...I'm better at online shopping. I'm guessing the former, but it gets tiring watching companies grow from loved to hated once they reach such a critical mass.
Nobody likes to root for the favorite I suppose.
Until one day, I got one. Brand name product that I could buy at Walmart, tons of 5 star reviews, sold by the real manufacturer, legit product page. But still I got a fake item. Obviously fake. I sent it back, no problem, got a real one in return. And then it happened again. And again. I buy probably 2-3 items per week on Amazon, and one item every month or two comes in a fake. SD cards are particularly awful, but brand name cables are just as bad. I’ve gotten fake bags and clothes too. I ordered a brand name, well reviewed shower curtain, got what was obviously a display model for a retail store because it was about 6” tall. Not a real shower curtain.
I’ve also had their terrible quality control go the other way: four times in the past year I’ve bought one item and received one case of the item. Still only charged for one, so it’s a win. But it’s a sign of awful quality control. I ordered one 128GB USB drive and got a case of 6. I ordered one bag of sunflower seeds and got a case of 12.
I used to leave comments just like you, telling everyone else that it’s their fault they get counterfeit items from Amazon. And then it started happening to me.
See the Golden State Warriors.
/s
I can see it being pretty awesome for small business users who need stuff like paper, pens, ink, etc on a regular basis - but honestly ever since I stopped compulsively buying crap on amazon I can't say that my life has gotten any worse. In fact I'm probably way better off.
A major reason I've stopped shopping Amazon are the reviews. It's crazy thinking that my on-line shopping changed from:
Researching for the best price (or searching for a coupon)
to
Researching if the reviews are actually "legit".
The last few products I purchased, where even "Fakespot" gave an "A" grade, the product was absolutely piss-poor in quality.
The cost of Prime seemed to be underpriced, and now it is just correcting.
Just get a prime subscription and never pay for shipping again.
> Sift through an onslaught of phony reviews and hope You get some working cheap crap
I read reviews from all over the web and then just buy it from Amazon. Never got a fake product.
It's practically impossible to weed out the bad actors, since any time you order some thing sold and shipped by Amazon or FBA (unless you know the latter has opted out of commingling), you might get something sourced by a different party than the notional seller. Filtering out bad actors doesn't work when there is zero transparency about the only actor involved—the one sourcing the item—that matters.
Additional, counterfeits can be good enough that you don't know it's fake.
https://www.digitalcommerce360.com/2014/07/01/pros-and-cons-...
> Nobody likes to root for the favorite I suppose.
Paranoia is an acquired taste. There's certainly a powerful self-validation at work when you can count yourself among one of the few, wise ones who haven't fallen for the popular lie. Amazon conspiracy theories are a big thing, especially among the essential oils crowd, who are already prone to conspiratorial thinking.
The extraordinary growth of Amazon actually speaks to the fact that most people -- 100 million households and counting -- are pretty happy with the service.
Fake Dove Soap: https://news.ycombinator.com/item?id=17217290
Fake Diapers: https://jenniferlabit.com/2016/07/21/counterfeit-baby-produc...
Fake Eclipse Glasses: Tons of stories
Amazon has a bad counterfeit problem. The way they co-mingle stock is crazy. You can't even trust reviews because the review might be describing a completely different product.
EDIT: Counterfeit books! http://davidgaughran.com/2017/06/03/amazon-has-a-fake-book-p...
I used to buy indiscriminately from Amazon. If Amazon had it, it was the best price. Why bother shopping around?
I've been bitten multiple times now with ordering something only to realize some reseller has jacked up the price and I didn't notice.
(e.g. buy baby wipes for $10, later re-order same baby wipes and think "hm, $18.50 seems higher than I remembered. Oh well, I need baby wipes!")
So now I shop around for everything. Since Amazon is "forcing me" to shop around, I've started to exclude them out of spite.
I get it, it's capitalism. If some Amazon reseller (including the "fulfilled by Amazon!" resellers) dupes me, I'm the sucker. Amazon's not to blame for capitalism. But... I still blame them. :)
Didn't take long to realize that no way were they the real thing. First shave was horrible and it was downhill fast from there.
I have no problem recommending them to anyone. Quality is acceptable and more importantly it's the only option at a price point I'm willing to pay.
Edit: Thanks to whoever downvoted this.
Sometimes I shop at the local BestBuy to delay that inevitable day when Amazon is the only thing available.
Please share the phone number you used to call Amazon. Thanks!
After six months I tried to tell them that I waited enough, and that they should actually deliver the item. They told me they cannot offer me the item, because it's not available. I told them it's actually available on their own store, at double the price. They told me that's different sellers, so even though they're selling it on their website, it's not actually their website or something. They graciously offered that I could cancel so that I could order it from them again at double price.
I tried to explain to them that I we've made a sales contract, and that it seems they want to unilaterally cancel it by simply not doing anything about it. I also tried to explain to them the issues of bait-and-switch sellling, and even cited from the government website (I'm in Canada, consumer protection is slightly stronger in the states). (Note that six months after boxing day, I can't get boxing day specials from competitors anymore)
In the end I spoke to several people who went around in circles over and over. Eventually somebody offered to give me store-credit that would cover the difference when cancelling the order and making it again immediately.
...I don't get why everybody thinks Amazon has great customer service. They don't even seem to believe in following basic consumer protection laws.
The fake stuff problem on Amazon is truly reaching amazingly bad levels. I simply don't buy entire categories of things from Amazon because of fake %.
Clearly I am too but I've never at all understood the appeal of Prime (aside from my occasional annoyance at TV shows that are only available there...luckily the interesting ones are a very short list).
If I need something with any urgency, I pretty much always need it today. In those cases I'll just go find it in a store. Nothing I buy on Amazon I particularly care when it gets to me.
I avoid buying gadgets from Amazon, but other than that... ::shrug:: They've got it nailed. Worlds better than brick and mortar for non-boutique goods.
Then I went on amazon - the only sheets that were on prime with a good rating were $60 sets of... dubious quality, and half the ratings seemed like they were fake (almost all "recent" reviews were 1 stars). I ended up finding a (much more expensive) specialized sheet co, but am waiting 2 weeks for the delivery (4 day delivery cost $30!!).
It really kind of sucks, because I used to rely on Amazon for this sort of stuff - I WANT to buy stuff on Prime but I might as well be shopping at a street market half the time.
Ended up getting them in a really weird B&M place. I'd never buy sheets on Amazon.
Also, I'll probably never get another calking sized bed.
It's interesting how they reinvented the Walmart model of selling low quality knock offs of 'name brand' items. The difference is Walmart gets company's to sell lower quality goods through them where Amazon get's third parties to fill their sales channels with counterfeit goods.
I may just intuit what to do and what to buy. That can happen. :)
Type in "wireless headphones" and the top results is completely full of counterfeit or knockoff goods. It's shocking how little news this makes in major publications.
Selection would be significantly smaller. Some percentage of items that are currently getting overwhelmed with fraud would be available safer, sure, but likely at a much higher price (competition lowers prices, after all).
Everyone remembers the time they got a crappy knockoff, or had to filter through fake reviews. But most of the time, people just search for something, buy it, and are satisfied, never having to consider whether it was only fulfilled by Amazon.
At least there is a consistent search/shopping experience, and the refunds are generally instantaneous and there are no questions asked. You can't say that about dealextreme, or alibaba, or dozens of other sites we'd be forced to use if Amazon didn't decide to take on the long tail fo sellers and become responsible for solving the fraud use cases.
Fraud does lower prices, but is not competition in the classic sense.. fraud is someone using someone else's brand or name in an attempt to mislead while selling you a different item. This is not competition, where various items are sold with their own brands / name, such that consumers can distinguish and choose the best item to buy.
What’s your basis for this? Just the fact that Amazon is so successful? What if that success is in spite of the third party sellers and not because of them?
I know my own personal experience with Amazon over the last few years has been feeling like I’m trying to outsmart the website which is constantly trying to direct me to buy from sources I don’t trust.
As a result I am more and more hesitant to turn to Amazon than I was years ago.
Is my case the common case or is your hypothetical one? I don’t know that we can say. But I think as more people get burned by bad actors they will become less likely to use the site. My basis for this is eBay, which is a shadow of its former self. Being over taken in many areas by niche sites that specialize in a certain market and are at least perceived as more trustworthy. (E.g. Reverb for musical instruments.)
amazon.com -> the original trusted amazon, fulfilled by amazon with strict inventory management
marketplace.amazon.com -> wild west'e-bay style', 'get what you get and don't get upset' amazon
[Addition based on comment] Or maybe amazon-marketplace.com to further differentiate it. It'd be similar to how Netflix split into netflix.com and dvd.com (although I think they should have branded it netflix-dvd.com for branding purposes).
Anyway, if you want to avoid marketplace, in the left column, under "Seller", check the box next to "Amazon". (Maybe they could provide this as a permanent setting via preferences.)
Most likely that traffic would fall to Ebay, which would then be a not-so-distant #2.
Amazon doesn't even have a polish website, as amazon.pl redirects to amazon.de They have multipe logistic centres in my country, employing thousands of people though! I guess it's for Germany so I can buy at amazon.de with international shipping, lol.
We have Uber, McDonald's, iphones, credit cards, the internet, electricity! Come on! Almost everyone buys online here, either native polish e-commerce or directly from China.
Also I think we can't buy any of Google hardware directly. I have given up on them though.
So much for globalization.
Amazon.de does have Polish-language interface, though, and free shipping to Poland (and 10 other European countries) for orders over €39.
> Also I think we can't buy any of Google hardware directly. I have given up on them though.
They seem to have given up as well... a few years ago the Finnish Google Store sold various Nexus tablets and phones, nowadays it is just Wifi and Chromecast.
Well, that's something. Some content seems to be machine-translated and prices are in €, but it indeed works. I wonder why wouldn't they just slap polish domain on it. And why I haven't heard about that.
> They seem to have given up as well... a few years ago the Finnish Google Store sold various Nexus tablets and phones, nowadays it is just Wifi and Chromecast.
"We aren’t in your country yet" I guess I'll get Xiaomi or Samsung again.
Someone at Amazon needs to understand what the single market is. amazon.eu is an institutional site when it should be their only european site. When I want to buy something on amazon I end up looking at all of UK/FR/ES/DE/IT at least. They will all happily ship to me with all sorts of combinations of item price and shipping cost. And then logistically I believe they will ship from wherever it's convenient. So they've artificially segmented the market for no reason, giving me a poorer experience in the process.
This probably allows them to maximize profits, e.g. most French people probably won't go look at Amazon Spain to see if the graphics card they want is cheaper there...
You are correct in that Amazon EU has common stock despite the products having different prices on the different regional sites.
Amazon.de ships to half of Europe with the same conditions, and is translated into all those languages as well.
Still, it’s not really proper support.
Until two days later and my bank calls, telling me my CC is compromised. Now, I can't say for sure it was the online vendor's fault. But in summary, I would hesitate to order from them again.
It takes some getting used to, but this is the precise reason I use one-time use credit card numbers (also called virtual credit cards). Only a few card issuers offer this, but it has stopped cold the credit card fraud I used to experience from e-commerce. There are criticisms of this service [1], which I haven't experienced, though YMMV.
[1] https://www.mybanktracker.com/credit-cards/faq/why-virtual-c...
It might not be as highly held in people's minds here in the US, but I still think there's a limit, and Amazon has definitely crossed it at this point. Continuing to allow the amount of counterfeit goods that currently circulates throughout their warehouses will permanently stain Amazon's reputation if something isn't done soon. Trust is difficult build up, and almost impossible to regain once lost.
When you guarantee something and then fail to deliver on that promise, people begin to lose trust in you. Have it happen enough, this often only needs to be once by the way, and they likely will never fully trust you again.
If you want me to take a dump in a box, and mark it guaranteed I will... I've got spare time.
- Tommy Boy
I'd be willing to move to Walmart or Google Express if they have a good selection and lower minimums + decent shipping times in return for a small yearly membership. I can still use amazon for larger purchases or pay a small premium for shipping as needed.
I don't know if their acquisition by Walmart was considered a good exit or not but it seems to me that they at least didn't grow big enough and fast enough to be a direct competitor to Amazon. Maybe they are now that they're part of Walmart? I don't personally buy from them anymore but that's mostly due to my disdain for Walmart.
I prefer shopping for Walmart in Express, because Walmart.com includes third parties with ridiculous prices and quantities, and also in-store only.
My most consistent use of Express is for Costco quantities of organic canned beans and bags of organic rice.
If they'd refused to take the return, I would've had AmEx refund my money, so I was safe either way.
We are seeing an excellent example of modern American capitalism.
1.
relating to the present or recent times as opposed to the remote past.
"the pace of modern life"To a certain extent, Amazon's retail presence is 68% Marketplace (from the article). Marketplace is really just a very high scale website plus very high scale order fulfillment which nets an analogous 6%-15% fee for listing, inventory storage and shipping/returns.
If I were say, Procter and Gamble/Clorox (Consumer Staples), Macy's (Consumer Discretionary), Visa/Fedex (E-Commerce), Aetna (Healthcare) if I were going to look at options for cloud, would I host my enterprise on Amazon who is actively trying compete with me and provide the end customer with alternatives to my product/services? Or would I go with a vertical pure play cloud services provider like Microsoft.
http://uk.businessinsider.com/amazon-ad-business-to-reach-5-...
Under a different definition, Amazon is the best friend of small business e-commerce: https://services.amazon.com/fulfillment-by-amazon/benefits.h...
It almost seems like there is room for somebody to disrupt Amazon by building a better e-commerce mousetrap and getting multiple retailers and distributors to co'operate with it.
This is online sales only. Apple sells a slightly higher value of goods online that Walmart does. Apple's products are generally much more expensive than Walmart's products.
Extrapolating from Amazon's numbers, every percent of total online sales is approximately $5.26 billion. That means Apple has online sales of about $20.5 billion, and Walmart has about $19.5 billion in online sales.
Walmart revenue was $318.5 billion in 2018 in the U.S alone (and not including Sam's Club)[1]. Walmart is still selling significantly more than Amazon overall.
1: https://www.statista.com/statistics/269403/net-sales-of-walm...
I'd first noted this for years ago[1]. In an earlier, 2010 TechCrunch piece,[2] Forrester Research predicted a $250 billion e-commerce market, 8% of all retail, by 2014. We're just barely reaching 10% in 2018.
U.S. census estimated 5.3% in 2013.[3]
The hype's not measuring up. E-commerce has growwth resistance.
________________________________
Notes:
1. https://old.reddit.com/r/dredmorbius/comments/243in1/privacy...
2. https://techcrunch.com/2010/03/08/forrester-forecast-online-...
3. https://www.sba.gov/advocacy/analysis-internet-sales-taxatio...
I ordered somethings last night (Thursday). Walmart and Amazon offered free two day shipping.
Amazon will arrive Sunday... Walmart Tuesday, with two items arriving Friday. All Walmart items were sold directly by Walmart and not third party.
The fact I even purchased from Walmart is a testament to their competitive pricing s d selection... But shipping... Needs some work.
I needed one of those kits (the "professional" ones) to try and remove dents from car bodies with hot glue, dent puller, etc.
A "real" professional kit costs around 400-500 Euros here (Italy) and since I needed it only for a small experiment (attempting to straighten a collapsed stainless steel fume pipe) I wasn't going to get one of those.
After finding on e-bay an el cheapo (but not too shabby) Chinese kit with just the stuff I needed (some have also mirrors and levers I didnt need) for around 70 euro, I ordered it (and got a valid receipt/invoice from the seller) and two or three days later the box arrived directly from Amazon!