Now the problem is starting to get mass attention outside of tech. I understand that this is a hard problem but it's been years now and there's no solution in sight. The practice of mixing the same products from different vendors just needs to end.

Key normal person quote from the podcast:

"It just feels like this magic store that you guys thought it was, is definitely isn't what it is today. It seems like a place that puts you in touch with some dude selling tongs in Hong Kong, and maybe you'll get a great pair or maybe you'll get ripped off. [Amazon] is just like any other website now"

This mixed with their now crippled customer service has almost turned the Amazon experience into ebay.