zinghaboi

We run a little e-commerce store and we tried a free live chat software for a month. We saw quite a few chat sessions during the month and we thought we did a decent job. Providing live support is hard because context switching kills productivity but I was hoping live chat would bump our user happiness. Despite our efforts, the conversions for that particular month didn't go up by much.

It was all 9am-6pm live chat with founders themselves, without any scripted answers. We tried to be as prompt as possible. Where exactly did we go wrong? I've seen several blog posts claiming that live chat increases conversions. What has been your experience with live chat on your website? Did it increase conversions? Should we have tried it for longer than a month? Does it work for other industries but doesn't work for b2c online stores?

Thanks

I did something stupid with my incorporation and our delaware c-corp has only about 3000 authorized shares of common stock. I hear that startups should have at least 10,000,000.

My attorney says that I should go in for a stock split right now. What do you guys suggest? Do I need to fix this urgently? Or can I wait till we're ready for some funding or hiring employees? Am I going to face a lot of problems later on?

As a founder outside USA, I have had a tonne of trouble getting a bank account in the US. I finally manage to convince one to open an account with my ID details. But they won't let me use a virtual office/virtual post as mailing address for my company. They want a 'physical address which is not a mailing service'.

Anyone here from the US willing to be an 'adviser' so that we can give your address to the bank? Don't worry, we won't need you to do anything with the bank. The account will have my ID details. You might receive some mails. But we can pay you to transfer those.

I know this is unusual but really, I'm out of options!! Its been such a struggle. We're ready to make money but this banking crap won't let us!! Startups are super difficult as it is, but on top of it we have to deal with this 'red tape' everywhere. Hope we get some help.

Thanks for reading guys. I will let you know about who we are when you contact us. The email is in my profile.

Wouldn't mind some helpful tips on US banking for foreigners either.