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We’re excited to share that you’ll get early access to Smart Disputes starting November 2025. We’ll automatically enable this new product on your account Migration. Smart Disputes will help you save time managing eligible disputes on card transactions and recover revenue - with no action needed from you.
Benefits to you Managing disputes is time-consuming, and it can be difficult to know what evidence to submit. Smart Disputes helps:
Save time: We automatically compile evidence and respond to disputes, so you don’t have to spend time fighting them.
Recover revenue: Our evidence is compiled using AI trained on real dispute data from the more than $1 trillion in payments Stripe processes annually, to help you recover disputed revenue.
Get started with no integration required: Unlike other automated dispute management solutions, Smart Disputes is built into Stripe so there’s no extra work to integrate.
How it works We’ll notify you when you receive an eligible dispute on a card transaction and automatically compile evidence for you. If you don’t take action before the dispute deadline, Stripe will automatically submit this evidence on your behalf. You can always choose to accept the dispute or counter it manually before the deadline.
Only pay when you win If you win a dispute using Smart Disputes, you’ll pay 30% of the recovered disputed amount. If you don’t win, then no fees for Smart Disputes apply. The fee for receiving a dispute still applies to all disputes, including ones countered with Smart Disputes.
How to turn off auto-submission If you don’t want to use Smart Disputes, then you can turn off auto-submission in your Dashboard. If you opt out, you can still manually submit evidence generated by Smart Disputes once it is enabled for your account.
Questions? Please visit our support site—we’re here to help.
— The Stripe team
We became aware of an issue that meant that prior to May 20, 2020, if you viewed your billing information on ads.twitter.com or analytics.twitter.com the billing information may have been stored in the browser’s cache. Examples of that information include email address, phone number, last four digits of your credit card number (not complete numbers, expiration dates or security codes), and billing address. If you used a shared computer, it is possible that if someone used the computer after you they could have seen the information stored in the browser's cache (most browsers generally store data in their cache by default for a short period of time like 30 days).
On May 20, 2020, we updated the instructions that Twitter sends to your browser’s cache to stop this from happening. While we have no evidence that your billing information was compromised, we want to make sure you’re aware of the issue and how to protect yourself going forward. If you currently use a shared computer to access your Twitter Ads or Analytics billing information, we recommend clearing the browser cache when you log out.
We’re very sorry this happened. We recognize and appreciate the trust you place in us, and are committed to earning that trust every day. If you have additional questions, you can write to our Office of Data Protection here.