Hi HN,
We are a small business primarily serving seniors. Yelp has chosen to show a 1 star review and a 5 star review, for a total of 2.5-3 star average. This hurts our prospects greatly, as a customer-service oriented business who competes with major US telecom carriers.
Many of our seniors have created Yelp accounts for the first time in order to give us reviews. We have been in touch with ~6 different representatives at Yelp over the past year about this issue, and none will ever say anything beyond "the algorithm decides which reviews appear."
Does anyone else here have any recommendations for other methods we might try to get Yelp to display our customer reviews, particularly if these group of customers is the least likely to have a Yelp account? As a telecom provider, trust really really matters, and Yelp's decision to hide genuine customer reviews hurts our business.
Link: https://www.yelp.com/biz/community-phone-company-cambridge-3
Thank you HN for any feedback you can provide
