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> My name is [name] and I'm a Customer Success Engineer at Solarwinds on the Librato team. You may or may not have heard, but Librato and Traceview have combined into one service named AppOptics. Our new offering combines the best of APM, Infrastructure Monitoring, and Custom metrics into one product.
> We will continue to support Librato going forward, but we are highly motivated to move your account over to AppOptics. Why? Features like tracing, tag based measurements, and a variety of new collectors have been added. Also, all future development effort will be focused on AppOptics.
A big company approached us wanting to license our app on-premises. They claim it's a security concern and they never use SaaS services, preferring to host everything on their own datacenter.
This is a really big customer, both in terms of money and display/portfolio. But there are a lot of DevOps implications like updates, new features, possibly different code base and teaching them the nuts and bolts of hosting our app.
Should we do it? If so, what should be keep in mind? If not, how can we justify this to us and the stakeholders?