samnwa

I received an email today from Skype that someone had changed the email address on an old Skype account of mine. Presumably this means that they were able to gain access to a password. There was no mechanism in the email to block the action. Next, I received an email that said "Someone started a process to replace all of the security info for the Microsoft account." Again, there was no way to block this action.

Both emails encouraged me to contact customer support. I did so only to be met with a request to fill out an online form with an incredible amount of personal information to verify the account. Why would I provide 10X the personal info that might then be made accessible to a user whose email address was swapped into the account with no verification at all?

Does anyone have any advice on how to resolve or escalate to Microsoft? Ideally the original email address on the account would be restored and more broadly, Live / Skype should update their security procedures to avoid this type of "easy to steal accounts" security policy while hard to block the stealing of accounts.

Any help / suggestions appreciated.