perssontm

I've been reviewing some options to create a user manual and/or FAQ for a system we are delivering to customers.

I read some content from hubspot[1] and intercom[2] which gave some insights, but I would like more greate and preferrably real-world examples.

Of course the audience might have different requirements and expectations, but do you have any good examples of user manuals or FAQs which users(and also the writers) love?

[1] https://www.hubspot.com/knowledge-base [2] https://www.intercom.com/blog/give-your-customers-best-practices-not-just-faqs/

I'm pretty sure I read a post about a browserbased remote support tool a while ago, but cant find it.

Basically, I want a link to send to the recipient and their screen should be shared so I can help them out. If no software is needed from the support person its even better.

Which one is the best? I've looked at hubspot(who aquired performable), but I cant just test it myself. I need to get a demo by someone, which I dont really like. :)

I looked at http://www.verticalresponse.com/ but never really heard about them which makes me uneasy to really use them.

Any other suggestions and best of all personal preference?

Are you using any tool to handle bounces automatically? Mainly bounces from automated messages from web applications, for example user notifications or reminders of sort.

Even better if each bounce could trigger a rpc based on certain trigger or rules for example?

Is there any such service?