orkj

Hi HN.

I have a SaaS that has quite a few small and big customers. I am now in the process of negotiating terms with another potential big customer. And they want an SLA for support. Their suggestion on emergency incidents is 30 minutes response 24/7.

The nature of the service tells me it's not going to be any emergency incidents, but I don't like to put it there in writing. I am one person, and I love to sleep.

It's also not suggested this would cost them extra, but I will for sure charge for the SLA separately.

So 2 questions: - What would you state as emergency response time? - What would you charge?

Thanks for any and all answers!

I have used https://twitter.com/newsyc20 to get updates on HN for a long time, but it seems to have stopped working. What are some other good ways to get a similar update feed (without actually visiting the front page all the time)?