oferzelig

For an article I'm working on, I'm looking for good examples of big companies that created systems to auto-filter content or assets, where it's gone wrong and it severely affected small businesses who struggled to escalate the case to a human who could've reversed the decision.

Examples that come to mind:

- Podcast Addict vs. Google: https://twitter.com/PodcastAddict/status/1261651512947691520

- Raisup vs. Digital Ocean: https://blog.digitalocean.com/an-update-on-last-weeks-customer-shutdown-incident/

The "best" option they offer is a dumb contact form, for which they automatically respond with a dumb "we will review it" but it never gets to Engineering.

I want an email of someone who's very close to the dev teams.