I tried to get in touch with some higher-ups (co-founder and lead engineer) via LinkedIn, but no luck. I emailed support asking to get connected with some higher ups to report the bug, and they thought I was asking for a job. I called support, and the rep didn't seem to understand the nature or the gravity of the security bug, and said they were forward my report to the "accounts department".
Anyhow, what is the normal and proper procedure you would follow to report this to the organization?
I appreciate the insight!
Anyhow, I'm 99.99% confident that their decision was made in error. The organization is a local franchise of a well-known nationwide non-profit organization, and is about as non-risky as they come. However, while Stripe has a lot in its favor, talking to humans doesn't seem to be a point in its favor. So, after that long introduction, here's the question:
Is there a secret path to get to a higher up at Stripe to get a real human to manually review a decision that was almost certainly made in error? I know lots of you have worked with Stripe, so perhaps some of you have found this path.