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Worked my way up from a field support IT technician to an ITSM management consultant, trainer and instructional designer. Still hands-on with Linux (mostly), Windows, virtualisation, networking and data centre ops etc.
I'm also a STEM Ambassador; helping school students tinker with Raspberry Pi, Arduino, BBC micro:bit, electronics etc.
Head over to linker3000.com if you really feel the need to know me better!
Can anyone share any war stories (as specific or generalized as appropriate) on current or recent projects.
Any wise words? Any estimates of the impact on service costs, blockers, unintended consequences significant wins etc.
Any links to worth-reading articles?
Thanks