launic

Actually the full question is: "What can you do with bad reviews when improving the situation does not depend on you?" For example in our case people ask for more television channels on our platform, but so far we could get approval from only one European channel.

We decided to release the application with only one channel with the hope that by gaining a significant number of registered customers we shall be able to convince other TV stations to join.This seem to get us a lot of bad reviews.

Which is the best way to handle them? Is it better to respond to them, trying to explain the situation, or is better to simply ignore them.

What I did this evening (making fun of them) does not seem wise, but it helped me cool off. Here is the link to my reply and to some of the reviews:

http://store.ovi.com/content/680C42A2A122F8CCE040050A85325203?clickSource=homepage#/content/680C42A2A122F8CCE040050A85325203/reviews