kevinprince

We've been going through enterprise sales processes with both of you, and I've encountered some practices I haven't seen before with other B2B vendors:

Usage data availability:

We're being told we can't access usage data for our existing accounts unless we sign a 12-month commitment. We need this data to make an informed purchasing decision.

Pricing validity:

Received a pricing link with 14-day validity. On day 13, we were told pricing had doubled and the original quote wouldn't be honored.

I understand AI is a fast-moving market and everyone's scaling rapidly. But these create real trust issues for procurement teams trying to make informed decisions.

Has anyone else experienced similar challenges with AI vendor negotiations? I'm hoping these are isolated issues rather than emerging patterns.

So I work for The Lab inside the UK mobile company O2 and we are looking for interesting companies to come visit. Our general mission is to build things to make our customers life's better. Next year we are doing a lot of work on retail experiences.

Find out more about us at http://thelab.o2.com/ and if we can come by we might bring some nasty british snacks.