jpochtar

I’ve seen a few startups now re-implement the same things for human-in-the-loop workflows.

These are where a product is backed by a human somewhere in the world working a queue. Content moderation is the classic example, where when a user “flags” a social media someone on the other side of the world looks to decide if it’s violating or not.

I’ve seen each one re-implement reviews (QA), task assignment, worker productivity measurement, Slack notifications, SLA/due dates, and so on.

I’ve written a draft of a framework at http://tinyurl.com/opsqueue-framework, but before building anything want to learn more about how other software engineers have solved this problem.

If you’ve implemented human-in-the-loop workflows before, how did you do it?