hank_z

It has become very common for iPhone users to apply a screen protector right after unboxing. However, it is not unusual to receive a faulty iPhone even if it is brand new nowadays. If customers apply a screen protector to the new iPhone that happens to be faulty, is Apple responsible to compensate customers for the screen protector?

My local (UK) apple store dismissed my request because the screen protector was not purchased from apple store. But I believe this is not justified because the phone is faulty and Apple should compensate for customer’s loss, i.e, the screen protector. Can any readers here tell me if I am right or not? Any help would be appreciated.