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I'm interested to know how people structure support and bug fixes in the same issue management system or if that is a footgun.

This happens often enough where a "support ticket" in JIRA turns into a bug fix that has a positive affect on more than just the customers support ticket.

Example: A support ticket comes in on a particular problem. In Jira the ticket title is "Customer Y says Screenshot button isn't working". Dev goes in and discovers It's not working and affects all safari browers and makes the fix, pushes to prod. Customer Y is happy now, as well as all other customers who are using Safari in future.

What's the most nimble way for the org to articulate and track what was fixed software side and also articulate the support ticket is satisfied?

* Do you update the bug title from "Customer Y says Screenshot Button isn't working" to "Safari Screenshot not working" * Do you go and have a new bug ticket created with a more clear title and keep the old ticket around as the "support ticket"? * Should we split support tickets out from the JIRA software project and keep them separate?

Note: While I'm using JIRA in this instance i feel like this goes for most developer issue management software that is used and I've never found a really elegant flow. I am open to hearing about all experiences!

I've seen several job posts asking for experience in both ML and AI. I had always thought of ML as a subset of AI.

Hi there,

Programmer in Brooklyn here. Looking for places to donate some relatively still modern computer books. I know I could send stuff to the library, but was wondering if there were any non-profits, schools or even coding academies. Anywhere a student could make use of them.

The topics that are covered run from Java Spring Boot, Javascript Application Design and software skills book for Management and Code design.

Hi there - we have a lot of developers in our company and we would like to come up with a reasonable employee 'outside work' agreement. We're open to devs moonlighting on their own stuff and getting paid for their own stuff, but not on company time.

Is there a good example agreement out there that is reasonable for both the employer and the employee? We'd love for employees that invent things OUTSIDE of work time and they should OWN them.

Hey, I'd like to take a train ride (preferred) from NYC to some place easy to get to by train (1-4 hours) for a coding retreat. This is for a side project that needs a push and dedicated attention. Has anyone done this?

I'd imagine it would be best if a train ride that had wifi but that's not super required (long stints with no internet would let some code get written). A hotel or nice AirBNB cottage would need to have wifi and to keep it cheap under 150 a night.

Anyone ever done this and would you have suggestions for towns or specific cottages/homes that you've done this at?

Thanks!