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I am the founder of Workast, a project management app for teams https://www.workast.com
Building a project management software from scratch involves a lot of work. I started with a simple to-do app inside of Slack 5 years ago and we grew to a pretty robust platform with hundreds of features and thousands of customers. We run a small but profitable business.
Our API is in the core of our product and supports all our clients. Technically, if you are a user of Workast, you could build your own UI instead of using our web application. So, what if you are am app developer looking to add some kind of task management functionality to your app ? Using our API you could:
- Create tasks with summary, description, attachments, tags, due dates, assignees and followers - Create subtasks with the same properties as a main task - Comment on tasks with mentions - Get reminders about tasks due soon - Reports and robust search - Create spaces and lists to group your tasks - Create users and teams to segment your data - We can send the user notifications via email with a white label / custom template or send you the data to your own Webhook URL so you can deliver them yourself. - And many more features at https://developers.workast.com
As a developer building all of that on your own would take a really long time. And even if you build it, then you have to support it and scale it as you grow. We could offer all these as a platform as a service, with some friendly pricing and free tier to get started.
Is this something that anyone here in HN would find valuable? Would love to hear your thoughts and work closely with those interested.
Problem: Live chat has the highest satisfaction rate over email and phone for customer support [1] and is the preferable channel. As companies like Facebook, Telegram, etc make it super simple for customers to connect directly with businesses, having someone in front of a computer to answer questions is not a scalable solution. Ecommerce owners should not spend their time/money building and training a bot.
Solution: We will provide ecommerce owners a platform where they can get their own support bot up and running with a few clicks. Our service will connect to their ecommerce solution, gather the necessary data, learn their FAQs and with all these information the bot will try to answer customers questions. As more ecommerce companies join the platform and more questions are asked, the bots will become smarter.
Who are we? I am Guillermo, a Software Engineer with over 10 yrs of experience working for big companies and started a handful of startups. I have a successful bot running on Slack and the lessons learned there will help me build this platform. Angeli, my wife, has been a PM in the software industry for over 5 years. She has been running an ecommerce for about 4 years with annual revenue in the 6 digits. We recently quite our corporate jobs and became digital nomads, ready to work on this full time.
[1] https://econsultancy.com/blog/63867-consumers-prefer-live-chat-for-customer-service-stats/