fido

I'm about to launch a niche support app that will be sold on a per user basis. I've been thinking a lot about pricing today, since that is the only code remaining for my MVP. A lot of SAAS offerings charge based on user/agent tiers, and I'd love to know how people generally feel about this.

For example:

$50 - up to 3 users

$100 - up to 10 users

$200 - up to 25 users etc

I see a lot of companies doing this (Highrise, Chargify, etc). In the above example, the per user cost is all over the map. 1 user is $50/user...3 users is about $17/user... 4 users is $25/user...etc etc.

My gut tells me that the fairest route would be to simply charge per agent. I think it would also be ok to keep the first tier...so $50 for 3 users, then $X per additional user (where $x is less than $17).

Or... do companies prefer to pay on tiers so they can easily gauge their monthly expenses?

Does anybody have any thoughts? experiences?