enlightens

10 days ago our 2021 W-2 forms, from two years ago, were updated by Gusto with W-2c forms that combine payments from two different tax IDs. Because of this, 2021 Q1 payroll is now double reported to the IRS (under the correct FEIN and the incorrect FEIN). This means that until the is fixed the IRS thinks our employees have a rather large tax payment deficit.

Our payroll department and individual employees have been trying to explain the mistake to Gusto but so far there haven't been any responses. While we'd love to see an immediate fix, at a minimum we'd like to find out the typical response time on these sorts of issues because front-line customer support has been unable to tell us when the specialist team will get to our support tickets.

Is there anyone out there who has some thoughts or connections to help us out? Thank you.