drivingmissm

I have a Nest learning thermostat and a house with two infants. We're on the east coast and the outside temperature is 26 degrees with seven inches of snow on the ground. Several hours ago, this evening, our Nest began cycling "software updates" that turned off our heatpump. Nest support is overwhelmed-- apparently this is a system-wide problem related to an OS update that failed. We're freezing and are getting ready to go to a hotel.

The "Internet of Things" needs different standards than some Internet app-- this software failure is disrupting lives.