Tell HN: I'm nervous and don't know where else to go
i am an IT Support Intern at a manufacturing company. My company makes precision parts for a variety of customers. my company uses a program called Epicor, and on Monday we are scheduled to update to the newest version. The problem here is that my boss has left this in my very... "capable"... hands and is jetting off for the week.
I have not been prepped, I have not even recieved a login for Epicor, and I am panicking.
Does anybody in the void have any experience running through a large feature update such as this for a company with around 150 workstations with this software loaded onto it?
I assume my boss has left the process to be automated, but I am concerned that I will be completely unable to troubleshoot in the event of a catastrophe. maybe i am overthinking. maybe i am anxious for no reason. i guess i just need someone to tell me to calm down haha.
thanks everyone. have a good weekend!
-db