davidpelaez

Today we received a notice that since we're a company in Colombia and regarding of the fact that we have been a paying customers for years, our account subscription will be cancelled. They are not offering any contact or explanation. We use them because it simplifies the scope of our PCI DSS certification as service providers.

What other alternatives to Okta can you recommend considering the PCI DSS compliance requirements?

Colombia doesn't have US sanctions or any trade restriction, nor do we have been late in our payments or violated any terms as customers. It's a strictly discriminatory action that entirely disregards our investment using their platform.

Hi. We're a small team and we need 24/7 support for a client. We're looking for a service that has people picking up the phone 24/7 that asks basic questions about the customer's problem and then opens an incident in Pagerduty or a similar tool so that the team on call is notified. We rarely get calls very late so we'd prefer to outsource this but haven't been able to find a providers for this. Thank you