brutopia

I have a software company building own products and web services for various clients in traditional industries (ERP systems, education etc.). I'm using Google Workspace for email and calendar and AWS for the products and services I build. In AWS I separate the costs by tagging all the resources by client or by creating another AWS account and in GCP by project, which is way more useful.

Recently I looked into Google Cloud Run which seems pretty nifty and was planning to implement a project on it. I have 3 billable projects already and about a year of history with my corporate GCP account with zero payment issues or any activity that I could even remotely think of sketchy (backups on cloud storage, hello world projects with different GCP services).

I tried to apply for a billing quota increase to have more than three projects linked to my billing account but no matter how I word the application I get no explanation for the refusal back in email or the follow-up questions sent back to the refusal emails from Google Cloud Compliance. First email asked for a pre-payment on the account, which I did and replied that to the email but got no response. Then I sent an application every couple of days again with increasing detail of explanation and no replies again. Last week I finally managed to click around in the console to find a human to contact in the billing department but they told they can't help and I should just reply to the refusal email. I can still use paid services on the three projects I have so this doesn't make much sense to me.

Google apparently don't want my business and now I'm wondering should I move away from Google Workspace as well if some automation has flagged my account fraudulent and I could be locked out any day with similar way (no way) to resolve the issue.

Is it only me or have you experienced anything similar? Why they even build the seemingly great products but then refuse to take money from people interested in using them?