bmaier

Working on building out a user support and help section and am curious if there are any shining examples of how to do it correctly out there? What things does a good user support section need to include?

Integrating things like screencasts, faqs, tips, and documentation all into one central place etc...

People bag on some of the News sites for being to fluffy, too gossip filled, etc...

I've just started a site to cover technology and startups in the Midwest: http://windywire.com and I'm looking for feedback to create the type of site we'd all like to see.

So I'm coming to you guys for feedback, what features, what style of writing, what mashups would you like to see in a tech news site?

A couple people interested in starting, running, or growing companies are gonna get together Thursday (and hopefully many Thursdays after this) for a bit of discussion from 5-7pm or so at Noble Tree Coffee Company (2444 N. Clark http://www.yelp.com/biz/noble-tree-coffee-chicago ) here in Chicago.

No pressure, no pitches, nothing as formal as TechCocktail or ChicagoBeta. We're just interested in meeting people working on cool stuff and partaking in some of noble tree's delicious offerings.

The idea being more to meet people and make friends in the community than to get business deals done and what not. Should be a good way to relax after work. Anyone is welcome to stop by and come and go as you please, we'll be up on the top floor.