Now, the reason I post this is that I did check on Saturday afternoon, right into the nightmare time and notice two things: 1. passing through the main tunnel was around 1 hour slower than usual. Highly improbable, but it might be right. I seriously doubt it's right, but I don't have numbers to explain how traffic flows through the tunnel. 2. the second tunnel closed on friday. No one passed through it in the last 24 hours apart for firemen and police. Why google maps was still giving it as a possibility?
I think Google Maps used to have updated traffic data, but now I believe they just focus on places they believe are important and let the rest just update slower. This is of course a big deal, especially if you were a german last saturday and wanted to have a break in Italy.
Note that you can still force it to go through the St Bernardino tunnel even if still closed
https://www.swissinfo.ch/eng/traffic-problems_major-alpine-road-tunnel-remains-closed-after-coach-fire/44130240
My question is: Is there a rule or "law" that tell companies to use a more "complex" system to avoid this kind of mistakes? They should simply ask for a confirmation before activating all their campaign or internal emails. Without something as simple as that, they just dig themselves into problems, since people will start to flag them as spam.