Hi
Iam sure that this is a common problem, but for those who have experience with dealing with this.We are working on a project that is taking almost over 2 years, with few user testing and real world production exposure. One of the reason is that our clients demands alot of absurt features with no or few validation backed up and we try to talk him out of it and reduce the number of features to the min. needed.
Recently we had this problem with the landing page which was in its 2 remake and we communicated with him about the changes and listened to his feedback. He agreed with the layout, colors and text content so we finallized that spend an amountible time on it. In the end he send us an email about his imagination of how it could look like AND it was totally of from what we agreed on. We even got some feeback from users about the landing page, which was fine.
So my question is how would you deal with it? What could we done better? For example find a person who can talk over better the client ?