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What happened: After months of providing documents to them, getting a finalized design (e.g., where the actual solar vs. dummy tiles go throughout the roof), we signed an agreement to get SolarRoof and two powerwalls installed. We agreed to financing terms. And then submitted for permits. A few weeks later, while waiting for permits to come through and schedule the actual install, they sent a brief, automated email that said “Update-Your Solar Roof Price Has Increased.” I received a separate email that said “Review and Accept your Design,” which took me to a page with a new price, nearly 50% higher (~$24K price increase), and an “Accept” button.
When I called, they said this was after a review of the house and due to “roof complexity.” Mind you, they had already reviewed the blue prints of the house in detail and put together a detailed install plan. The guy on the phone eventually acknowledged that this was in fact due to just increasing their prices, and nothing to do with roof complexity.
I was given the option to either agree or cancel.
I am stunned, to be honest. This can’t be normal… right?