WCityMike

Quite simply, I have Google Calendar set to send me e-mail notifications, and some of them are being outright bounced by Gmail, which then, ironically, has Google's Mailer-Daemon e-mail me about the bounced message, giving me a notification of sorts.

Any idea what the heck is going on with Google?

I'm worked for 20 years in legal admin. But during my life I've accumulated a lot of computer and Office expertise (Windows, Mac, bash, zsh, etc.), and usually can grok the ins and outs of new software pretty quickly.

In addition to my existing knowledge I'm a good problem-solver and know how to Google answers and adapt them to the problem at hand, and already have done a lot of informal help desk at every job I've been at. The help desk at my current employer know I'm a good liaison.

I get a kick out of helping people with their problems one-on-one.

In short I feel I'm a talented amateur who has the above inclinations and the skills, but I'm at a total loss as to how to take that and transition it to a paying job opening in the field.

Do I need formal certifications, and if so, from which entities (I see Microsoft and Google both have certificates)?

Are there ways to discover where the gaps in my knowledge lay (which I probably don't know exist) for a typical help desk technician?

Is there a way to learn what an average help desk tech salary in my metropolitan area would be?

This and any other advice would be appreciated.

I literally don't know where to report it. I tend to push customization features to their extreme ... I broke Ticketmaster by adding too many bands to their 'monitoring' feature, and had to get a CSR to clear them out. I think I've done the same to Google.

A long time ago in far earlier Android days, I used the "X" that is to the right of any app - that lets you supposedly remove it from your app history/library - on a large number of apps.

Now -- and this has "traveled" with me from Android phone to Android phone - any listing of my app "library" is marred by massive delays while it "skips" over those long-ago-X'd out apps. The listing will scroll down and when it hits a removed entry, pause a tiny bit - but the cumulative effect of those pauses added up has slowed down the app intolerably for me in several kinds of situations.

I'd love to either have that issue addressed (honestly, installing multiple apps at once is a nightmare in Android, you have to wait not only for download but for installation before it moves onto the next) ...

... or at the very least have an option to restore those X'd out apps so as to stop the delays.

I'm the kind of guy who'd be happy to open a ticket with someone but this doesn't seem to be a thing where even a ticketing system is open to the public. I know Hacker News may have some Google staff -- even if you can't address the problem yourself, a pointer in the right direction would be appreciated. It seems as if the only other option would be to start an entirely new Google account, and that'd be problematic for many reasons.