NameNickHN

I had to explain to a customer today why there is an update fee for the software I maintain. Why is it so hard to understand that if you paid fifty dollars ten years ago, you can't expect to get free updates for life?

A couple of big companies are using our SaaS and it would be nice to list their logos on our website. Unfortunately, the biggest one we asked said no. In order to leave the door open if we decide to publish the names without consent, we didn't ask anyone else. What do you think? Do you have any tips or tricks that might help us to convince them?