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"Hi this is your Intelcom driverYour package was delivered today by me. If you liked my service please give me a 5 star rating in your emails from "Intelcom". It will mean a lot to me! Have a good one :)"
Finally, I've connected with a "supervisor", who is saying that drivers texting from personal lines after hours is totally normal, and that they're not permitted to use their cell phone while driving as it's a safety concern.
Anyway, I'm now more upset about it than I should be because I've wasted 2 hours already with Amazon on this.