DishyDev

I work in UK Software/IT Consulting and I've seen that the vast majority of deals I'm involved with are Time and Materials with fixed rate-cards. I rarely see outcome or goal based, which feels very limiting. Especially as you trade up the technology stack (Windows VM management compared to Kubernetes) where fewer experienced engineers can deliver more.

I've seen Time and Materials contracts driving bad body-shopping behaviours, as profit is driven by head count. And junior resources have better profit margins than seniors.

How do other more innovative consultancy businesses handle this issue? Is T&M just a reality of consulting?

I'd love to try and offer something more outcome based, where an organisation can profit from their expertise. But the first question on any proposal seems to be what is your hourly rate.

I'm interested in going independent and starting a small software contracting / consultancy doing business applications and application modernisation work. I've got former colleagues who want to work with me, and we've got over a decade of experience each on the good, bad and ugly of this type of work.

I'm confident we could execute on the technical work, but the commercial side worries me. My current employer deals in smaller deals and in the past year I've seen

* Non payment * Bullying by customers to try and get free labour * Companies deliberately under bidding at costs they know they can't achieve * Customers using ambiguity in statement of work to extract extra work (for example the word "secure" causing a lot of private endpoints, HSM keys and Microsoft Defender needing to be configured for a recent Proof of Concept piece of work)

I've also seen some good clients and companies I'd like to continue working with. I'm concerned that the bad customers take up 90% of the time.

From people's experience, how tough is the commercial side of this sort of business? Do you need a hardened commercial guy to succeed?

This is a personal rant as it's a behaviour I've seen a lot recently.

I'm changing job soon, and have been making an effort to leave behind good documentation. I've noticed that the majority of people I work with have an aversion to documents. Instead I get lots of people trying to phone and get personalised walkthroughs on topics. Most of the time they've not even read an e-mail or opened a document before contacting.

What bothers me even more is where there's a lack of curiosity, with no attempt to read around a common topic. Like software teams telling me they need me to move them into Git without knowing what it is.

This isn't true for everyone I work with by the way.

What's HN's experience? Is this common in industry? Do workplaces need to try and become less e-mail and document centric?