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0 pointsfreehunter11y ago0 comments

Well it's not hidden because they tell you up front, before the order is placed, how much it will cost. If they told you $20 and asked for $25 when they got there, that would be a hidden fee. Like AT&T saying you can get cable for $20/mo, but your cable bill always ends up being $32.88.

0 comments

zaroth11y ago

Charging more than you say is not a 'hidden fee' it is fraud. Hiding the fee in the total price is exactly a 'hidden fee'.

To this point, look at @exogen's extremely helpful demo of the service he posted. Can you tell how much the fee was? I was curious, so I actually went to Octo Sushi's site and tried to mock up a fake similar order, and I couldn't figure out if there even was a fee added on top of Octo's price or not.

fineIllregister11y ago

The minimum order is 25$, not including tax, and I don't know if that includes the delivery charge. So the final Octo Sushi price has a minimum of around $27.50-30.00.

avn210911y ago

Getting someone to push back on ATT bill errors would be an amazing feature if Magic could make it work.

bgodlove8811y ago

We're happy to call ATT on your behalf :) Try us out!

nezumi11y ago

The last time I had a problem with ATT I had to make multiple calls and spent over an hour in total on hold. How would you charge for that?

I'd have gladly paid for someone to take that pain away. There's probably a viable business model in there somewhere if someone can independently put a competent customer service layer in front of companies like ATT.

2 more replies

laxatives11y ago

Do you have the authority/credentials to make customer service calls on my behalf? Like if I wanted a refund on my flight or wanted to reduce the cost of my ISP payments?

zaroth11y ago

I would love to see a report on how this, or something like this went. That really would be a valued service. Whether the value is set high enough is a very good question. Transaction costs are very low so that provides more leeway.

cturner11y ago

There's potentially high value add in exactly these tasks. Dealing with the workflow in large companies is something that takes a lot of mental energy, and a company that could produce a strong workflow to stay on top of it and drive it could be far more efficient at it than most of us. And it's something you'd be glad to pay for.

monochromatic11y ago

The fact that there is a fee is hidden though.

j / k navigate · click thread line to collapse

0 comments

zaroth11y ago

Charging more than you say is not a 'hidden fee' it is fraud. Hiding the fee in the total price is exactly a 'hidden fee'.

fineIllregister11y ago

The minimum order is 25$, not including tax, and I don't know if that includes the delivery charge. So the final Octo Sushi price has a minimum of around $27.50-30.00.

avn210911y ago

Getting someone to push back on ATT bill errors would be an amazing feature if Magic could make it work.

bgodlove8811y ago

We're happy to call ATT on your behalf :) Try us out!

nezumi11y ago

The last time I had a problem with ATT I had to make multiple calls and spent over an hour in total on hold. How would you charge for that?

2 more replies

laxatives11y ago

Do you have the authority/credentials to make customer service calls on my behalf? Like if I wanted a refund on my flight or wanted to reduce the cost of my ISP payments?

zaroth11y ago

cturner11y ago

monochromatic11y ago

The fact that there is a fee is hidden though.

j / k navigate · click thread line to collapse