The last time I had a problem with ATT I had to make multiple calls and spent over an hour in total on hold. How would you charge for that?
I'd have gladly paid for someone to take that pain away. There's probably a viable business model in there somewhere if someone can independently put a competent customer service layer in front of companies like ATT.
There's a service that will negotiate with them to reduce your bill. I remember reading about them last year, it's some Berkeley MBA who likes to practice negotiation, he might handle this too:
This would actually make a lot of sense if you could detect when a call came off hold. A small pool of operators could deal with calls as soon as the operator on the other end becomes available.
