Oh, the stupidity, it burns. What sort of righting do you think they could do, several years past the fact? Gandi refused to respond to their web form for a period of about four weeks or more; they let my domain expire and be deleted (if I recall, the only problem was that my credit card expiration date needed to be updated in their system and the charge processed). Besides the immediate hassle and serious annoyance of having an uncontactable company ignore their support form, it ended up costing me a few hundred dollars to buy the domain back from a domain speculator who snatched it up.

What price should I put on that? What price is it worth to Gandi? Are they going to offer me a year's free domain registration with them? That offer has negative value to me; I wouldn't take it unless paid a lot of money to do so. Are they going to offer me a pile of money (no they aren't, it's not worth it to them). So what exactly are they going to offer here to right the wrong?

The point here - which the top of this thread made, but maybe it wasn't explicit enough for you - is that services such as domain registration can easily have effects disproportionate to the cost of providing them. If all of Google's domains were deleted tomorrow, the cost to Google would easily exceed ($10 x number_of_domains). So a poor service experience can easily do more damage than the sum total of all revenue ever received from a particular customer. Thus the commenter looking for companies which try hard to provide good service. Gandi.net is not such a company, in my experience. (Hint: companies which provide good service have email addresses and phone numbers to contact them.) That's my only comment.