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0 pointsfoxylad12y ago0 comments

Maybe I'm stupid, but I agree wit the parent - if a company fails me, I won't go back to them no matter how much they promise to have cleaned up their act.

It's not that I don't believe companies can fix their problems; it's that I believe in feedback and the one form of feedback companies cannot ignore is revenue. It's Darwinian - if a company screws too many customers, they die.

So I haven't used Windows since Microsoft's deeply unethical attacks on OpenDocument; I moved all my US domains from GoDaddy to NameCheap after the elephants broke that camel's back; and Domain Central have all my Aussie domains after NetRegistry de-registered a heavily used domain name in very dubious circumstances.

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chris_wot12y ago

I do worse (I'm bad, I know). A large Telco in Australia once charged me $800 in phone calls several years ago before the TIO and ACCC mandated SMS notifications when accounts go over a certain amount.

I explained the situation to them, that I was a good customer, I'd just had my first child, could they shave off some of the bill as a goodwill gesture. Even $40. They didn't budge an inch.

Over the next 6 years I've made a complaint about every single fault, bill error, outage and mistake they have made. Each time I've demanded compensation. I have a number of accounts with this Telco.

I estimate that I've recovered $700 worth of compensation. I'll keep going till I get the entire amount back, then probably go on for another $100. Then I'll stop. And probably find alternative services and dump them completely.

Don't piss off your customers.

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