To be fair, my Hetzner server had ten minutes of downtime the other day. I've been a customer for years and this was the second time or so, so I love Hetzner, but everything has downtime.

I honestly wonder if there is safety in the herd here. If you have a dedicated server in a rack somewhere that goes down and takes your site with it. Or even the whole data center has connectivity issues. As far as the customer is concerned, you screwed up.

If you are on AWS and AWS goes down, that's covered in the news as a bunch of billion dollar companies were also down. Customer probably gives you a pass.

365 "eights" of uptime per year.