undefined | Better HN

0 pointsSymbiote1y ago0 comments

We've been overdue on something like this, but a public notice would have left us moving to a competitor.

It's easy for it to happen if a colleague is away for a month, or has left, and the bill isn't being seen by anyone. Do you read (do you even receive?) out-of-office replies to your invoices?

Of course it shouldn't be on an individual's email, but with annual billing it's easy to overlook.

0 comments

latexr1y ago

You’re making assumptions with details we don’t have. For all we know Mozilla is eight months behind on payment and this happens regularly.

In your scenario, the hosting company’s reaction seems extreme. In mine, it seems mild. The truth is we just don’t know and should refrain from bold defences until more details are in.

hahn-kev1y ago

IMO if I lose someone's business because they can't pay the bill... Good? Right?

msh1y ago

Is this a case of can’t pay? It sounds more like a error. So you would loose out on future revenue.

Pooge1y ago

Once they figure it out, they can come back as a paying customer. :)

It's not the provider's responsibility to help their customer get their sh#t together.

1 more reply

luckylion1y ago

You typically get multiple reminders. If that's "an error", then that's an error that will happen again and again and again.

That's a problematic customer you don't want unless you're otherwise broke or want to keep them for other reasons (e.g. publicity).

2 more replies

McDyver1y ago

You'd lose out on headaches from your customer not paying and having to waste resources following up on it.

If they can pay, then just pay for the service they got.

Seems pretty straightforward.

1 more reply

JTyQZSnP3cQGa8B1y ago

> It sounds more like a error

It seems like Mozilla has made quite a lot of errors in the past few years.

jbirer1y ago

Bad e-mail management is not a responsibility on my part, and a disorganized client moving to another company is not really a threat either.

tbrownaw1y ago

> It's easy for it to happen if a colleague is away for a month, or has left, and the bill isn't being seen by anyone.

Why TF would important things like that go to a single person's individual mailbox?

Take a couple hours to set up a canned ticketing / helpdesk thing or something, and have bills and other vendor alerts go to that email alias.

SymbioteOP1y ago

Because the companies make it easy to sign up with an individual's address, and that's often fine to test out the service.

Some then make it difficult to use a more appropriate address.

It's not ideal, but there's a huge amount of IT that doesn't follow the official policies — like all the teams using AWS rather than going through their official procurement procedure.

j / k navigate · click thread line to collapse

0 comments

latexr1y ago

You’re making assumptions with details we don’t have. For all we know Mozilla is eight months behind on payment and this happens regularly.

In your scenario, the hosting company’s reaction seems extreme. In mine, it seems mild. The truth is we just don’t know and should refrain from bold defences until more details are in.

hahn-kev1y ago

IMO if I lose someone's business because they can't pay the bill... Good? Right?

msh1y ago

Is this a case of can’t pay? It sounds more like a error. So you would loose out on future revenue.

Pooge1y ago

Once they figure it out, they can come back as a paying customer. :)

It's not the provider's responsibility to help their customer get their sh#t together.

1 more reply

luckylion1y ago

You typically get multiple reminders. If that's "an error", then that's an error that will happen again and again and again.

That's a problematic customer you don't want unless you're otherwise broke or want to keep them for other reasons (e.g. publicity).

2 more replies

McDyver1y ago

You'd lose out on headaches from your customer not paying and having to waste resources following up on it.

If they can pay, then just pay for the service they got.

Seems pretty straightforward.

1 more reply

JTyQZSnP3cQGa8B1y ago

> It sounds more like a error

It seems like Mozilla has made quite a lot of errors in the past few years.

jbirer1y ago

Bad e-mail management is not a responsibility on my part, and a disorganized client moving to another company is not really a threat either.

tbrownaw1y ago

> It's easy for it to happen if a colleague is away for a month, or has left, and the bill isn't being seen by anyone.

Why TF would important things like that go to a single person's individual mailbox?

Take a couple hours to set up a canned ticketing / helpdesk thing or something, and have bills and other vendor alerts go to that email alias.

SymbioteOP1y ago

Because the companies make it easy to sign up with an individual's address, and that's often fine to test out the service.

Some then make it difficult to use a more appropriate address.

It's not ideal, but there's a huge amount of IT that doesn't follow the official policies — like all the teams using AWS rather than going through their official procurement procedure.

j / k navigate · click thread line to collapse