When my son was born I went to add his birth cert and SSN. I couldn’t. The “attach file” button is still there but it simply doesn’t work any more.

After hours of troubleshooting I finally found a discussion on their own support form where they acknowledged they explicitly disabled this feature. The solution is to switch to a paid subscription.

I’ll never buy software from them again. That’s just one example. They’ve removed similar functionality from cloud sync services to compel users to buy a subscription.

Some periods of time I simply went to copy from the app itself because the extension didn't work.

Been a paid customer for over a decade, and I originally bought it because the apps were so nice and they really did work 100%. The last couple of years have been painful at times though.

- They broke search in the past few months. I have multiple accounts with the same service (i.e. google, mercury) for personal and business. Now when searching it displays gibberish like 2FA backup codes from the notes instead of just having `${title} - ${username}` like it had for years

- They completely changed the left bar and moved around the entire UI multiple times. Credit cards used to be a simple click on the left side. Now I have to click "All Items" on the left side, then find the dropdown for "All Categories", click it, scroll down to Credit Cards and click on that.

It really comes down to the fact that it's a password manager. All it has to do is store passwords and fill them in when I need to sign in somewhere. Why has the UI fundamentally changed multiple times over the years throwing away all learned user behavior.

EDIT: There's also just the intangibles. I can't always remember specifics, but I "Feel" like 1password has been fighting me for years. I don't feel that way about many other pieces of software I use. 1Password just feels hostile in how they change/update things.

Cancelled my sub last night after many years.

I don't mind the price, or electron or anything, I just wanted it to fill the passwords in my browser reliably.

* Their syncing broke, and their support promised that buying a subscription would make it work. I did. It didn't. A year later I managed to get it fixed. I'm now on a permanent subscription for something I used to own -- that's not bad by itself, but the feeling I've been taken advantage of, and promised something that was false, leaves a bad taste.

* Syncing sometimes doesn't work anyway. I might add an account on my laptop and not be able to access it on my phone for a day or more.

* It's much buggier. Sometimes the Mac app just doesn't appear when you click the menu bar icon (this happened to me just a minute ago.) You have to right-click and select Open 1Password to get the full app, after which the menu bar app will now work. Sometimes. Right now, it's not no matter what I do. Why? No idea, it's random.

* Basic password features seem missing. There is _still_ no way to edit in a 'Remember me' checkbox on a login form. I would like 1P to set that checkbox.

* The UX design gets worse each release. In 1Password 8 they removed the useful menu in the Mac menu bar. I can't check what it is now because of the bug above, but it used to show a list of passwords. Now it has some kind of pseudo-intelligent other menu that has to be invoked via a shortcut and the Mac menu bar app actually does almost nothing useful.

* Not to mention their UX design which comes from the "hide buttons until you mouse over and click a button you didn't realise was there" school of intuitiveness.

* More UX: the iOS app now has a list of favorites, but it's almost impossible to get the info you want. Take a bank card: you can tap it in the list to show the name, card number, etc, but if you want the ATM pin -- which is the number I most forget, and the useful one because my card number is saved everywhere that uses it -- you have to dig into the item itself. How? Via a tiny, tiny untappable arrow.

Worst is that interactions with them show an attitude that they think they're building a better and better app each release. They're not. I cannot wait until I can move away to the new Passwords app.

After LastPass lost it I shopped around and avoided 1Password precisely because it looks and is marketed like typical feature-oriented apps powered by VC valuations and growth metrics. I do not like trigger happy product management near critical single-purpose software. It’s already quite challenging, because pw managers need (1) offline support (2) a sync protocol that’s virtually bug free and (3) state of the art crypto/security and (4) wide cross platform support.

I prefer such an app to sit basically dormant until there’s a new industry development (like passkeys) to keep up with the times. And even then, those features should only be added thoughtfully with a defensive mindset to ensure stability going forward.

So tldr, your stated benefits are in fact the very reason a lot of people don’t like it.

On macOS 1pw 7 worked with no issues, 1pw 8 doesn't

However the big issue is that 1pw8 requires you to use their cloud - so if someone takes over the company and changes things or the company goes bust or even if the company's servers get hit by DDOS you lose all things. 1pw7 allowed you to keep the main db on anything and use multiple sync mechanism. For example you could keep the data all on machines you own, you could be a business and that would matter for security. Yes cloud etc is secure but there are cases where you don't want things to be anywhere not on your machines.

Love the service, the problem is they effectively charge a 1-5% commission to use it because you lose credit card loyalty/rewards programs benefits. Last year I got nearly 3% back, I think that's too high for the service. I don't think there's any way around it unfortunately, credit cards rewards are paid by the fees and interest of those who carry a balance.

So I put vaultwarden on the cluster at home, built a backup routine I was comfortable with and started using BitWarden to evaluate it before trying to help the whole family switch (we have 8 users, including a grandmother and grandfather from different sides of the family).

All this to say, I have to agree. I could not, and will not, switch my family to BitWarden (for the foreseeable future). Search is AWFUL, there’s no way to sort my passwords (recently added, recently updated, etc.) and the clients are way way way slower than 1P (sure, probably in part to server on an underpowered compute instance). However, even the “offline behaviour” (when BitWarden clients can’t contact the server) is slow, and sometimes syncing just doesn’t work.

I completely agree, the worst part is just how limited and clumsy the front-end is for secret storing. It’s limited, ugly, and often hard to parse visually. I can’t imagine trying to help my aging father use it on his desktop, much less his smartphone - where he’s had great success with 1P.

While I continue to have great disdain for AgileBits, 1P is still the most user friendly password manager for a group that includes definitely-not-technically-inclined people. I wish it wasn’t, I wish I could stop giving them money, but compared to the competition, there’s just nothing else that comes close.

I'm willing to pay for a lot of software, but the costs are certainly real (especially in aggregate), and I try to be mindful of whether it is worth it to me. I would definitely pay $10/year for a password manager. I currently pay $36/year. Would I pay $100? No. But I'm not sure where the cutoff is.

And then I have to do this for every pricier piece of software. (For all of the lower-cost, one-time payments, little apps, etc. I just pay and move on.)

I paid for my full version of 1Pass way back when, and upgraded all the way through to v7. It was a one time fee and used until they broke it.

I never said refused to pay for it, but a monthly fee in perpetuity is just ridiculous to me.

My wife and I have talked a bit about this recently but haven't implemented anything yet. (I use 1Password, and she doesn't have access other than a shared vault, and vice-versa with iCloud passwords.)

One thing that gives me a bit of hesitation is from a security standpoint - if we have access to each other's accounts and one of us falls victim to, for instance, a password-manager-level phishing scheme, the fallout from both of us having to recover from that at the same time is dramatically more of an inconvenience than if only one of us is affected.

Happy to hear from anyone else who's thought about this and any approaches they may have been taken - there doesn't seem to be much discussion about it online.