We have our main URL black listed by Facebook for almost half a year now. What can we do in order to get some reply from the support team ?
We're a sitebuilder: http://www.cabanova.com. We give our users a free url: username.cabanova.com. One of our users got us black listed in Facebook about half a year ago. We acted very quick and disabled / removed the spammy user site. Nevertheless we noticed that we could not post anything with our url: http://www.cabanova.com in Facebook.
We tried to contact Facebook support several times even sent an official letter, but we got NO reply. What can we do ?
Facebook is really important to us.
Please advise.
IANAL; have you looked down any legal avenues?
I'd have thought it went something like "Facebook's servers; Facebook's rules". They don't have to allow any content they don't want, and if they had a spam coming from an URL they're probably going to block that.
It's unfortunate that a company's customer got that whole company banned from Facebook. It could be a lot worse - all those networks could share data about who they've banned and the company could be banned across Twitter and etc as well.
It's a shame that Facebook takes so long to answer or give feedback to it's support requests. I know there are probably many support requests but this is unacceptable behavior.
