The only one that comes to mind for me is HubSpot [0]. But I'm sure there are many more.
[0] https://www.hubspot.com/pricing/marketing/enterprise?hubs_content=www.hubspot.com%2F&hubs_content-cta=hsg-nav__link-active&products=marketing-hub-professional_1&term=annual
It's usually things like "can you help us with automation to roll this out to every one of our users home directories", or "we want every wallet tagged with the computer name and path so we can respond quicker if theft is detected". Legit requests, but not features built into the built-in-a-weekend service.
You’ve got a tiny typo (“age” is listed twice) in your fourth FAQ:
age, software version, file format, age
If I ever add any features worth bragging about, I'll fix that and migrate off appengine all at the same time.
I never wake up to a random Agency $1500 sale, all high paying customers send emails and discuss their use-case before.
Sure, it probably would have been better to make 3 services tailored to each of those 3 personas, but that is beyond the scope of a weekend project.
I’m not scared to pay serious money for a service, but putting your service behind a sales person is more than likely going to cost you my business.
A sales team closing on warms leads feels good and all, but you might be leaving cash on the table by running off people that aren’t interested in that type of sales cycle
I kept the dynamic text as a tribute.
“Contact us” == “speak to us so we can gauge how much we can shake you down for”
They might not require any additional features, but many companies will need an account manager's email address to enter into their procurement system.
So “contact us” helps both sides.
For example: if my problem is "my egress-bandwidth bills are too high and my servers are falling over from the traffic", I could pay Akamai "contact us" dollars a month (probably thousands; maybe more than my egress-bandwidth costs!); or I could — potentially, depending on what I'm serving — pay Cloudflare $0 or $20 per month, with very legible rules about what would qualify me for those free/cheap plans. These aren't the same type of service: one's doing static pre-caching, mostly of large assets; while the other is doing short-term read-through caching, mostly of small assets. But they both solve an egress-bandwidth problem; and if you have no other constraints, then they are effective replacement goods for one-another.
Internally, we do have a calculator for various "enterprise" tiers where you can throw in the specific resource amounts that you'd be looking for and it applies various bulk discounts etc and gets you a specific number. Maybe we should make that public as well instead of a generic "enterprise" package..
With one hosting environment, that comes to $3800/month (or more if you are in certain locales).
It's been done, but not often. More often folks at that price point want to talk to sales people to understand the product or perhaps do a POC.
People seem to appreciate the ability to shop prices, though.
I believe you are asking if people show high prices up front for low touch point services. Sometimes they provide enterprise pricing.
It was 10 years ago, I don't know if that has changed since.
Many folks are individuals, or highly technical and do not want to engage, so they want to just try for themselves. Imagine a Splunk or Databricks analyst who likes to do notebooks on the side. On the other end, we'll have architects planning say a $1M or $20M data project for the next few years of their dept's data arch, and want to really think through scaling.
So we split between free/cheap self-serve SaaS, where people can just go without thinking about any infra etc, to the more enterprise self-hosting tier where they can run in their own cloud, and decide whether they like to do on their own (ex: very clear & immediate task), and when they want to talk about GPUs, graphs, AI, LLMs, etc., and how that can accelerate or solve some of the harder problems they're ultimately tackling, they have a way to reach out and we can share our experiences from similar orgs.
For louie.ai, we're basically preparing to do the same. It's possible to optimize on this stuff for enterprise teams, but we don't see much of a need: when we're solving a real enterprise problem, and are speaking our users language via our public talks, blogposts, etc, they'll check the page to make sure the form factor can make sense and it's indeed in their problem area, and then they want to talk. When something is a top 3 priority for a dept, they'll be getting on zoom calls with multiple vendors, so just need to make it easy for them to do that.
You can put in any number from 1 to 50,000 users and get an exact quote. This is possible because there's zero additional setup for an app already in an ecosystem like this. Compare that to onboarding an enterprise to a SaaS solution, or an on-prem solution, which could be a significant amount of work depending on many factors.
It's not exactly front and center, and I think it's not fully released yet, but they do have the price in the FAQ which I respect.
[0] - https://dune.com/pricing [1] - https://www.nansen.ai/plans
The bigger usually customers just reach out anyway.
It does have contact sales, but only after a 43k per year tier!
