Having worked in customer service before, the only time customers tried to reason with me was when they were wrong. For at least a large portion of customer service calls, the ability to reason is a negative. Customer calls to say the product is faulty, and with a simple question they admit they didn’t connect the ground wire. They then try to reason with me that they deserve a warranty replacement because their mum just got cancer - fuck reason on cs calls. (Reason might still have a place on complex situations [which yours never is], customer retainment, sales etc)

Even as the top tier tech support for a complex product, 99% of my calls could have been dealt with well by chat gpt in its current form. And my customers would have a more concise outcome, without the variability of my mood, hold times, judgement of their tone etc to effect my advice.

I can’t wait for more ai cs so I can stop talking to a fuckwhit, and talk to an ai that’s almost certainly far more equipped to handle my query.