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0 pointsnottorp2y ago0 comments

Not to mention when you have a problem the AI hasn't been trained for.

With humans you have a chance to escalate. With a chatbot, you might as well take your business somewhere else.

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andai2y ago

These things already exist (primitive form) and most of them already have the option to escalate.

It's usually well hidden though, to save money.

j / k navigate · click thread line to collapse

0 pointsnottorp2y ago0 comments

Not to mention when you have a problem the AI hasn't been trained for.

With humans you have a chance to escalate. With a chatbot, you might as well take your business somewhere else.

andai2y ago

These things already exist (primitive form) and most of them already have the option to escalate.

It's usually well hidden though, to save money.

j / k navigate · click thread line to collapse