2 months ago I sent them a joycon of my 5 year old switch because it started to drift.
I simply filed a form on their website and dropped the joycon at a UPS store. Two weeks later, I received a new joycon by mail. I didn't pay for anything, not even UPS shipping.
It may just be a case of "The grass is always greener", but it seems like the US have all sorts of excellent return, replace or repair options for electronics. Part of it may also be that it's much easier in the US. One language, easy shipping options (as in they can use the same shipping company for all customers), and the laws are more or less the same for the entire country.
I don't think language has anything to do with. It's the regulatory environment and non-unified markets that makes everything in Europe so complicated.
Case point, it's a lot harder to offer physical goods in Canada, with the same profit margins, because of additional regulations & logistics constrains (around cross border shipping). And this is by design; the government want you to create this parallel infrastructure and create local jobs. Same for Europe.
As far as I am concerned, they didn’t have to go that extra mile but they did.
It's also a design flaw with virtually every controller with an analog stick ever made, should Sony admit it? Microsoft? It effects joycons more because of the analog stick size leaving less room for deadzone. Sony used even smaller sticks in the Vita, you just never hear about it as much because nobody bought one.
Pretty bad. Carmakers for instance occasionally fail to issue recalls for the same faults that they already have in the us.
Does anyone have a link to some reputable third-party explaining the actual issue?
Everyone I know who plays on controller complains about the failures.
In +20 years of using mice, guess what I've never had fail?
I've started using the Power A controllers with the back paddles on PC (or a Razer Wolverine when I was being fancy and wanted LEDs), and I'm much happier now. The only problem I've had with Power A's controllers is that the USB cable has a plastic housing that is a bit oddly shaped and thus it's nigh-impossible to find a replacement, so I'm still stuck with a scenario that I have to RMA a replacement from time to time because they won't sell the cord by itself.
Out of the 8 or 10 joycons (not pairs) that we own, more than half of them are affected by drift -- maybe approaching all of them. I don't know that I've ever had this problem on any other console's controller (and I usually have 3-4 controllers of every other console).
I don't think this is a coincidence -- this issue is way worse on Nintendo Switch controllers than any other controller, even their own prior gen controllers. By at least an order of magnitude, maybe two.
While it may be an industry-wide problem, it's definitely not a problem to this extent.
Or maybe the technology to make it last forever doesn't exist or is prohibitively expensive? Blaming it on "planned obsolescence" makes as much sense as saying that batteries are "planned obsolescence" because they eventually wear out.
If they charge you, pay and complain?
Let's hope they last longer when no water is involved.
Shipping them is a pain. This whole thing is a mess and the fact that they have to repair is the minimum
Joycons happen to also cost 100$ in Canada, so it's not something cheap.
I'm really bothered. So many years making videogames and they still can't get the analog stick right.
