https://www.gov.uk/statutory-demands
When I was a Finance Director I found this to be by far the most effective way of getting payment from Debtors. It's basically going for the jugular by initiating winding up proceedings against the company. They always pay up rather than fight this.
> I would suggest doing what i did with ebay, find their head office address and send a signed for letter stating all the transactions that need paying and proof that funds were not received
That's what I'd do, because that's the SOP in France and probably all of Europe. A registered letter / "signed for" letter / lettre recommandée / whatever it's called in your jurisdiction has some legal weight whereby the procedural clock starts ticking once it's delivered. The receiving entity is pretty much obliged to respond in a timely matter and escalate internally, because otherwise if the matter eventually goes before a court, they will, among other things, not be able to argue ignorance or negligence on the part of the sender. You can also typically send an electronic certified letter whereby the post office prints and delivers the letter, thereby effectively acting as a notary since they have a copy of the content.
"If your counterparties are afraid to assert their rights, you might be a monopoly".
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For OP's case, I feel that someone changed his payment details, and now this dept. at Amazon is covering up and hoping that OP will go away.
There is this thing called MT103 which allows a payer to prove that they did in fact make a payment. That should resolve things, right?
But no, Amazon refuses to supply it, and says that's final. WTF?
They are also right that there's a risk of being blacklisted by Amazon, but are you really benefiting from a relationship with them when they don't pay you?
(UK: County Court Judgement; Scotland: Sheriff Court)
You can absolutely sue them, and that was also my first thought, but maybe it's better to escalate to some other channels at Amazon first. That might be cheaper and faster, and is less likely to ruin your working relationship with them.
which is wrong. payment traces must always be made from the sender side. the receiving bank has much less information to even figure out where to start searching.
i believe this is law too at least in the EU, but probably in the UK as well.
I used Transferwise for years until one day a transfer (US/UK) did not arrive. Transferwise said they sent it, HSBC said they did not receive, I was stuck in the middle and both TW and HSBC support were incredibly unhelpful. It got to the point I was looking up job functions in HSBC money transfer on linked in to try and understand the process from an engineer.
Somewhere in the ether must be show me all transfers to my bank account number with source.
Eventually the money arrived; I am no longer a TW customer.
That said amazon refusing to provide tracing info is ridiculous. Like being asked to find a bug in software but you’re not allowed to see the source.
