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Any tips? It’s been on my lowest priority todo list to migrate off of gmail for several years, and I think the biggest reason I haven’t yet is that I know nothing about alternatives. I haven’t had to think at all about email for 15-20 years or so, and I’d like to keep it that way as much as possible after any switch. How close does protonmail get to that ideal?
The key is not to forward your email from gmail and just start fresh. Slowly migrate all comms and eventually you’ll never look at that email again.
Good luck convincing them to admit their “appeal” system, and their media review, were mistakes. Google is too arrogant for that.
Perhaps there is more to the story than what the article lets on...perhaps not. We will never really know.
There’s no apparent customer service system so I suspect the whole process is informal to some extent.
If you have to use GCP, use a burner account… because Google is absolutely asinine right now.
I would not trust Google if they were a hired employee to turn on my sprinklers in the morning.
Edit: For this reason, I am actually all in favor of having GCP, AWS, Azure, etc declared utilities. Unless there is a crime, we have a right to an account. Your electricity company can’t cut you off whenever they feel like.
Does that actually help? Don't they collect enough of your data to be able to correlate accounts?
The way I see it, if you don't mind price, you go with AWS (most polished). If you mind price gcp isn't really much cheaper, so you go with something actually cheap like OCI.
Cynically, fairly typical vendor lock-in.
From a non-technologist perspective, is a linked Android device becomes neutered?
even if you were to run a domain name zonefile that pointed its MX at something non-google and had zero A records or CNAMEs pointing at things hosted on GCP, you'd still risk being unable to login or admin your domain.
It wouldn't take much for Google to turn this around, that's the really screwed up part. All the would have to do to regain trust is come out and admit their system did something wrong and provide recourse for resolution in these cases. Instead they just double down and hope people forget.
My dog has crypto* and my vet asked me to send him pics at various states of arousal so I have numerous pics of dog junk on my phone.
* Cryptorchidism is the medical term that refers to the failure of one or both testicles (testes) to descend into the scrotum.
> Mark’s wife grabbed her husband’s phone and texted a few high-quality close-ups of their son’s groin area to her iPhone
> Gmail account ... Mark ... came to rely heavily on Google ... appointments ... on Google Calendar... smartphone camera backed up his photos ... to the Google cloud. ... Google Fi.
The photos should never have been made visible to third parties, certainly not large nosy corporations which analyze you and your behavior and "flag" people (and also share info with the NSA or other US government agencies, as per the Snowden revelations). We must educate people around us not to just use these gratis software services naively. Of course, the defaults of what's installed and configured on the gadgets we buy is something that many will stick with despite our best efforts - but remember that all of this would never have happened if Mark had not _actively_ allowed it: If he had simply never had a Google account, or never entered its credentials into his, phone, this whole situation would have been averted.
So, tell your friends, tell your family members, tell yourselves:
* Putting something "on the cloud" means giving a third party, whom you can't trust, a copy of it.
* When you send someone an email, it's like you've sent a copy to the company which runs his email service. If its @gmail.com - imagine your email is placed on large placards in Google's lobby.
* Minimize the use of services by large multi-pronged companies like Google, to avoid surveillance.
... and all of above for Apple, their iTunes cloud, email and other services. Finally,
* Prefer privacy-respecting communications applications like Signal for sending messages.
Usually photoDNA has been deployed for this, but that almost certainly wouldn't be triggered by the dad uploading his own photos that hadn't been previously marked as CSAM in the photoDNA database.
If I appeal, it usually gets overturned, but sometimes sneakers get confirmed as weapons after review. There seems to be no image history; when a previously whitelisted product gets imported again (with a minor change in description or something), it may get classified as weapon again.
Needless to say, my ad spend is now zero and I expect my account to get banned any moment.
Fuzzy AI-based image analysis is OK for things like extracting roof shapes from aerial images, but seems totally inadequate for moderation, because it lacks nuance and context.
Recontextualisation is one hell of a drug.
Wife and I take a lot of photos of our newborn, including in the bath. We think nothing of it, but probably worth figuring out a digital plan.
If the idea of an AI flagging an innocent moment wasn't bad enough, I can't stomach the idea of having to appeal this by literally having a stranger review a private moment in order to determine if it was sexual abuse. This just seems like an unjustifiable invasion of privacy.
As long as you use proprietary software on your devices you will never be safe from this type of thing.
To them, they have a phone that backs up to the cloud.
Babylon data breach for UK GPs:
https://news.ycombinator.com/item?id=23471347
Palantir getting its teeth into the NHS:
https://www.bbc.co.uk/news/technology-56183785
Next time I need a doctors appointment I’ll do my best to make it in-person.
Protecting children is important. AI is imperfect.
But there is no reason the keep the account suspended once it’s clear there was no wrongdoing.
This man is innocent of doing anything wrong. Google had suspended him, and removed access to all his online account data. And refuses to reinstate.
We balance out liberties with responsibilities all the time. We allow the state power to protect children, and corporations have the right to assist them.
There are careful balancing acts being done.
But there is no balancing act here. There is no justification for Googles action.
Google implied that the account was suspended because of real CSAM concerns unrelated to the photos sent to the doctor/police officer (other photos in their account? they wouldn't go into details about their decision) and that the officer closing the case doesn't mean their judgement here is wrong.
If that's the case I can understand why they're obstinate about their decision (which otherwise would seem like a dumb mistake they should just reverse), but the problem is none of this happens in a place where users have any ability to get reinstated or have any sort of control over their digital life - there's no real path any individual has out of this even after going to the press. There's no due process, no way to defend yourself, no way to get them to show how they made their decision. As I understand it you have no rights beyond the ToS.
The user also losing all related account access (two factor, email, etc.) is particularly bad. This is also categorically different from Apple's approach which compared hashes of CSAM with what's in the NCMEC database which would not have caused this mistake (here Google is using computer vision to discover and flag novel images).
This is where legislation is required. Mass-scale social media/cloud providers/etc are effectively public utilities, and you should be able to challenge their decisions in court - the current situation is as bad as if the electricity company could disconnect you for non-specific reasons and you had no reasonable prospects of a successful legal challenge to their decision.
(Such regulation should be limited to providers above a certain size-maybe a cutoff like 10 million MAU or 500 million annual revenue-so small players aren’t burdened by it.)
They don't want to get into the business of deciding what is and isn't sexual imagery. Instead, it's easier to just ban people and forget about it.
It's the same type of behaviour and attitude that lead to damoore being fired. No room for ambiguity or nuance at Google. Everything can be decided by an algorithm.
It's one thing to debate the benefits that society gets for removing/flagging content, but the costs are immediately 10x higher when the false positives have zero recourse.
Even 'legitimate' cases often can't speak to a human to find out why or how they were flagged (unless they have influence). The public can't find out what motives/reasoning or who was behind certain content being removed. So it feeds into conspiracies and builds resentment.
I'd hope to see this covered under anti-trust laws (not a lawyer though, don't know the laws or their applicability). There's only one Google, and Google had quite the monopoly on being Google. They're big enough to be either regulated or broken up.
I still have no idea how, but my 2FA enabled Facebook account (with a unique and secure password) was compromised while I was sleeping. Shortly after, the attacker started using my Business Manager account to run ads for fake products on their scam stores.
Here's the catch: my personal Facebook account was permanently banned right away, but my Business Manager account wasn't.
How? According to other folks who had the same done to them around that time, the attackers would upload CSAM content on your timeline so that you get immediately banned/locked out.
Well, that means I could no longer retrieve/change my business manager account, which gave the attacker free reign to run ads for about a month. To some degree this means that Facebooks CSAM system gives the attackers a way to compromise Business Manager accounts more efficiently.
I submitted a ban appeal, but didn't hear back. I read online that if you have an Oculus, reaching out via their support is the only real option, so I did just that.
I wrote down a detailed account of the timeline of events, along with screenshots etc., and sent it to an Oculus support agent. In fact, they thanked me during the interaction or providing 'the most detailed' report they'd seen.
The evidence was pretty clear: at 5am or so, someone had logged in to my account via a foreign IP, change my email to a Chinese address and added a hardware 2FA key. The ads they were running to scam stores were often in Chinese, too. Not exactly a difficult case to crack.
They assured me I'd hear back within 7 days, but a month or so later I received an automated email from Facebook stating that the time for my appeal had expired, so the account would stay permanently banned.
That was mildly infuriating, given I never heard back from anyone.
What did losing my Facebook account mean to me?
As much as I'd been considering moving off social media, it briefly ruined my life.
* I'd had my account since I was 13 years old in 2008. I had a few thousand connections on there, many fleeting and superficial, but at least a few hundred with folks around the world that I care about and have no way of reaching now.
* 90% of communication here in NZ transpires via Facebook Messenger, so I was immediately cut off from my community and friends. What's worse, many have since told me that they were worried I'd blocked them.
* My income from the time came from selling trading cards in FB groups while I was closing an investment round. I lost the ability to do so, and had to move out of my apartment to live outside of the city with my in-laws.
* My father passed away a few years ago, and I had countless photos of him on my account, as well as our message history. This honestly hurt more than anything else.
All in all, this experience has left me a deep scar. I guess I needed to learn a lesson around not relying on one platform so heavily, and to some extent not backing things up such as the photos, but I really wish Facebook could have just done the reasonable thing and let me back in.
Finally, I have no idea if I was reported to the police/LE in any capacity regarding whatever was posted on my account to have me banned. Am I on some kind of list now?
A boring, technocratic dystopia.
edit: on the off chance anyone from Meta reads this and thinks they can help, I would be over the moon to get even a chance of having my account restored. I was told to speak to an Australian law firm who charge $3,500 to hound Facebook to get accounts restored in situations like mine, but unfortunately that's just not within my means.
Google protecting children is not important.
> This man is innocent of doing anything wrong
He is not entirely without fault: He negligently enabled surveillance of his personal files, including allowing Google to make copies of his son's genitalia / his son's private personal medicall information. He's not exactly innocent - but of course, his misdeed is not vis-a-vis the state or Google, but vis-a-vis his son, his wife and himself.
> We allow the state power to protect children
You don't allow the state anything. The state allows itself and you pretend we control the state because we get to make some choices via elections every once in a while.
For you, Google is your everything. For Google, you're an tiny ant. If a tiny ant steps out of line, they kill it. They don't feel bad about the ant; they don't feel anything. It's a free service and it's not worth the cost to literally do anything.
We have courts for a reason. They found no wrongdoing. Google is objectively deciding they know better than an elected court on what happened.
This whole situation is absurd and evil.
No Google software, devices, or data on their systems belongs to you. Sue them and they will remind you of this fact in detail.
If you want to own your digital life you will have to commit to being a pariah in your social circle that is ridiculed constantly for using open source tools.
I'd go a little broader than that. I'd also want to see them drag in whoever made the decision to not reinstate the account, plus everyone who knew what happened and could have overridden the decision but chose not to do so.
... But given the situation and high profile nature of this incident?
If that account's still locked, it's locked under sealed FBI warrant.
Google has had situations where they work hand-in-give with law enforcement to resolve something, and when they do, they're radio-silent on the situation. Sometimes for years, given the scope.
is protecting children more important than a software engineer with no backup's mistakes and first world inconveniences? yes.
the AI did its job flawlessly - detected a naked toddler. as did the human verifier. bravo. should it have been detected and flagged? yes.
should we be surprised at the chosen free cloud provider's attitude or dismissal? no.
Naked pre-teen? Sure flag absolutely. Toddler? No.
I've also come to love nextcloud, I started using it to replace google photos, but there are tons of other great features too. I use it for photos, notes, calendar, contacts, news, and some collaboration stuff. It's open source, you can self-host, or get a hosted account somewhere.
While you're degoogling, start using duckduckgo for search. It's a better experience than google these days, and if you really want to send a query over to google, just add !g to the end of the search.
Get off of Chrome too. I would prefer that you use firefox, but chromium works fine too.
Getting off of google voice took a bit more work. I ported my number to Telnyx, wrote a SMS-to-XMPP bridge, and set up Asterisk to route voice calls. I'm happy with that solution but it won't be practical for most, so maybe someone else can comment on google voice alternatives.
The rest of your comment seems fair, and equally very interesting, and I'll follow up with fastmail and nextcloud - thanks, but just the particular "I would prefer that you....", seemed jarringly out of place, and made me somewhat happier I use [a heavily customised] Brave [with a very edited hosts file], for no other good reason than ff just doesn't do it for me, as much as I've tried, and tried to like it.
Because I have the exact same kinds of photos on my phone, auto-backed up to Google Photos, intended for his physician.
His first mistake. He (and a whole bunch of others) forgot the principle of least privilege. The moment you start letting a company like google domesticate your usage patterns, you're essentially their bitch from that point onward. Better to keep all of their stuff compartmentalized
The time has long passed since we should have left Google services if we care at all about privacy.