The Toast system is down, too.
Lots of people tweeting at company brands complaining that they can't accept cards. Lots of exasperated retail workers, too.
I have no idea why they feel the need to exaggerate, or maybe they are just passing on here-say they got from their manger, without applying critical thinking. Maybe these things spread like the classic ‘telephone’ game.
This actually happened to my friend at a festival a few weeks ago. He was told a similar statement, that the ’WHOLE’ Mastercard network was down across the country. Meanwhile it wasn’t, it was just their particular system.
Really though, how would some random clerk know that information, in the middle of a shift. All they know is theirs is down.
While 95% of people are understanding about this, some small portion of customers are unable to separate the store they're shopping at from the minimum wage employee they're talking to. If you say "our system is down" they'll berate you for this mistake and act like it's your fault despite that fact that you're a cashier that makes $10/hour and has no control at all over CC payments other than pressing a button on the register.
It's not worth dealing with this so you lie about it being somebody else's fault: your internet is down or it's the card processor's fault.
PARTIAL OUTAGE OCCURRED DATE : 2022-05-21 10:35:00 PST We are aware of an issue that is currently affecting transaction processing intermittently on the Paymentech processor. We are working to identify the issue as quickly as possible and have received confirmation from Paymentech that they are experiencing issues and are actively investigating, however they are unable to provide an ETA on resolution at this time.
We will continue to monitor this issue and work with Paymentech until we have a confirmed resolution in place.
Should you have any questions, please don't hesitate to contact support at: https://support.authorize.net/
The best PR money can buy...
For some reason, I was able to bypass the Chase issue by using Apple Pay (in app).
Fintech is a major part of tech, the question is why wouldn't it be? The VISA network relies on many intermediaries and it's bound to be affiliated with some clearing house that may have been undergoing maintenance on it's servers and sine thus is HN someone may be working on said maintenance.
For what it's worth, I just used VISA to pay from my dinner in EU, and it went through no problem.
If peering between any of these entities is interrupted, there are sometimes “stand in authorization” that allows the card to continue to work, or people may assume the visa network itself is at fault even if it is not the issue per se.
It’s possible (even likely) that a retailers payment processor is having issues in certain scenarios and the retailer just issues a blanket statement “visa is down” which is actually a misnomer.
Yes, there is even a movie about it. imdb dot com/title/tt1251757/
We were not informed of any outages that required tech org employees to come online. (Perhaps another region handled it, but usually it is communicated company wide)
I suspect that a dependency client (Acquirer, Issuer Processor) had issues which caused the network to be down.
We were not informed of any outages that required tech org employees to come online. (Perhaps another region handled it, but usually it is communicated company wide)
I suspect that a dependency client (Acquirer, Issuer Processor) had issues which caused the network to be down.
Hrm, probably should not say that out loud.
