I mean, you have to have law and order. That means laws. Someone has to be able to take specific action regarding those laws, and that means a government. We just have to expect competency and responsiveness from the government. There’s no alternative (get rid of the government and a power vacuum would develop and then be filled within seconds and you’d have a new “government” with a warlord or whatever).
This story actually had a good ending so far as the government actually responded about a day after the Flexport CEO’s Twitter thread. Sure, we wish the problem was solved earlier, but this is a good thing and should be celebrated!